FAQ's
How do i apply my RYD ID transfers?
Application is very simple and take minutes to complete.
Always follow the application instructions supplied with your order.
Before applying your personalisation, make sure the area of the bike or helmet is clean and completely dry.
For additional help, visit our How to guide.
Can I change or cancel my personalisation after ordering?
Can I change my personalisation after ordering?
Contact us as soon as possible if you've made a mistake or need to change something.
Because many of our products are made specifically for your order, once production has started we may not be able to make changes.
Please double-check all names, numbers and other personalised details before completing your order.
Can I cancel my order?
Contact us as quickly as possible.
If we haven't started producing your personalised items, we may be able to cancel the order. Once production has started, cancellation may no longer be possible.
I've entered the wrong delivery address. What should I do?
Contact us immediately with your order details and the correct address.
If your order hasn't been dispatched, we'll do our best to update it. Once an order has been dispatched, we may not be able to redirect it.
When will i receive my order?
How long does delivery take?
We aim to process orders as quickly as possible. As our products are all made to order, please allow time for your items to be produced before dispatch.
Available delivery options and estimated delivery times can be found here
Do you deliver internationally?
Yes. International delivery options and prices are shown at checkout where available.
International orders can occasionally experience additional delays caused by customs or local postal services.
Will I receive tracking?
This depends on the delivery service selected. If tracking is included with your chosen service, the relevant information will be provided when available.
Can I return personalised transfers?
Because personalised products are made specifically for you, they generally cannot be returned simply because you've changed your mind.
This does not affect your statutory rights if an item is faulty, damaged or not supplied as ordered.
Please see our Returns & Refunds Policy for full details.
There's a problem with my order. What should I do?
Contact us and we'll be happy to help.
Please include your order number, a description of the problem and, where relevant, clear photographs so our team can investigate it quickly.